The following rules will apply for all Boarding Reservations:
The drop-off window for boarding at our King of Prussia location is 10am – 4pm, and the drop-off window for boarding at our Downingtown location is 7am – 1pm. Please contact the Front Desk at your boarding location if you would like to discuss a drop-off time outside of these designated time frames.
All dogs checked in after 4:00 PM must have already been fed dinner.
All required immunizations must be uploaded into the dogs profile, or emailed to info@playtimepetresort.com before any reservation will be accepted. Here is the list of documents:
Rabies Vaccination Certificate
Bordetella
Distemper
PA Dog License: If you live in a county outside Philadelphia you can purchase your license online at https://www.padoglicense.com, with the exception of Delaware County which can be purchased at (www.delco.gov). All Philadelphia residents must complete the application at http://license.acctphilly.org.
Prior to drop-off, please have your pets profile updated within the Gingr point of sale system. Please include a recent photo if the current one is outdated. Please also provide updated feeding and, or, medication instructions.
Upon arrival all meds must be in their original container. At check-in you will be asked to fill out a medication sheet.
Items allowed will be limited to a 1 blanket, and 1 toy. Beds and blankets will not be accepted for dogs checking into the Dorms or the Link. Alternatively, they will be provided by Playtime Pet Resort.
Dogs must have on a quick release collar and a name tag. If for any reason, your pet doesn’t have one we can provide either for an additional charge.
Please do not include measuring cups or bowls, as we have plenty on hand here at PPR. All food should be pre-portioned and labeled. If your dog is here for an extended stay, we will allow a large container properly labeled.
Upon check-in, please review the reservation details with a PPR staff member to ensure any and all additional services have been added and assigned the proper times. This is really important!!
A PPR staff member will reach out if your pet(s) has missed a meal, so if you do not hear from us this indicates that your pet has a healthy appetite.
You are welcome to call in for periodic updates, or you can request Photo Updates and/or Report cards for an additional fee.
For boarding and daycare services, any dog over 10 months old must be spayed or neutered.
These protocols are designed to streamline the check-in / check-out process, and we appreciate your cooperation.
Thank you from the Playtime Team.
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